FAQ

DO YOU REALLY OFFER UNLIMITED DATA?

 

YES, for normal internet usage such as Web surfing, Music, Movies and business and personal use.  However, there are some limitations involved in this deal. Once you have reached the monthly 50 GB of 4G-LTE data usage, you can be deprioritized based on network congestion. And yes, this means that your data speed could be throttled in the event of a traffic-congested network.

 

IS THIS REALLY: NO CONTRACS, NO CREDIT CHECKS AND MONTH TO MONTH?

 

YES, our Unlimited Wireless Plan does NOT require you to sign any Contracts, this is a Month to Month plan.  We Do NOT run a Credit Check on you.  We believe in keeping it Very Simple.  Each month you will pay the $84.95 in advance for the next 30 days. You may cancel your subscription at any time, by returning the router to us. Your monthly charges will continue until we receive the router back in “Normal Use” condition.  Once we receive the working router, we will Refund your equipment deposit.

 

DO YOU SEND ME A BILL/INVOICE EACH MONTH FOR MY MEMBERSHIP FEE?

 

No, to keep our costs down, we will automatically bill the debit or credit card that you use for this purchase, each month on approximately the same day of your purchase.  We can send you a receipt after we have successfully collected the membership payment for the following month. If you need to change your debit or credit card, please contact our office.

 

TELL ME MORE ABOUT THE 14 DAY “NO RISK” RETURN POLICY?

 

You have 14 days from the day you receive the router to try it out.  If you like it and it works well for you, Great, just continue to use it!  If it doesn’t seem to get a good signal, or does not meet your expectations, please call us and let us see if we can help. Or, if you just don’t want to mess with it, just put it back in the same box with all the attachments and send it back to us.  Please call us and let us know you are sending it back, so we can expect it in the mail.  Once we receive the equipment back in the same box and all the attachments, we will promptly refund 100% of your money.  Which consists of the: Setup Fee, 1st Month Membership Fee and the Equipment deposit.  We should be able to credit back to the card that you used to purchase the membership and equipment.  Our goal is to have Happy customers!  If you are buying this for a stationary house or business, please call us and we will lookup to see what kind of signal strength you should have in your area. 

 

I HAVE UNLIMITED DATA ON MY PHONE, HOW IS THIS DIFFERENT?

 

Unlimited Data on your phone is JUST for your PHONE. Most cell companies only allow 5 to 10 GB of Hotspot or Tethering, (connecting your phone data to your Tablet, TV or Computer).  If you go over your data, then there is usually an extra charge for your phone data.  Where our plan will give you Unlimited use of Hotspot or Tethering. There is never a extra charge for data. 

 

CAN I USE THIS AT HOME AND WHEN I AM TRAVELING?

 

YES, you can use it anywhere within the 48 USA states. You will need to be within range of the providers cell tower to access the wireless connection.  All you do is move the router to the house or vehicle you want wireless internet, plug into electricity.  It can be a Home, Semi-Truck, Motorhome, RV, Travel Trailer, Boat, Etc. Sometimes you can get a stronger signal by moving it outside, next to a window or even to the other side of the home or vehicle.

 

HOW QUICKLY CAN I EXPECT TO RECEIVE THE ROUTER, AFTER I PLACE MY ORDER?

 

In most cases, if we receive your order before 11 am M-F, it will ship the same day. We are closed on Sat, Sun and major Holidays.  We have 3 options to ship via USPS.  Standard – 5 to 7 days, Priority – 2 to 3 days and  Express – 1 to 2 days.  You can choose which option you would like to pay for.  If it is critical that you receive it by a certain date, please call and confirm with our office

 

DO I OWN THE EQUIPMENT AND THE WIRELESS ACCOUNT?

 

No, you do not own the equipment.  You have put a deposit on the equipment to ensure that it will be returned to us in good working condition.  As a member of Mobile WiFi Systems community, you will have access to the providers nationwide cell towers, however you do not own the wireless account or number.   You many cancel your membership at any time.  To cancel your membership, you will need to return the equipment in good working condition.  At that time, we will cancel your membership and return your deposit to you.

 

AM I GUARRENTEED SERVICE EVERYWHERE?

 

No, I don’t know of ANY of the top 4 wireless providers that will guarantee you service everywhere you go.  Our provider has Nationwide coverage, but you must be within range of one of the providers cell towers to receive coverage.   You should receive a good signal on most interstates, Highways and Cities.  But, if you are going into the mountains or rural area’s, your signal may be very weak or no signal at all.

  

AM I GUARANTEED 4G LTE SPEEDS ALL THE TIME?

 

Your speed will also depend on the range and congestion at the cell tower.  We have had reports of 50 MPS when they are close to a LTE Advanced tower.  Also speeds that are 1 MBPS when they are far away from the providers tower.  But, if you are going into the mountains or rural area’s, your signal may be very weak or no signal at all.  If your membership is for a stationary home or office, please contact us to verify the signal strength at your location before purchasing.

 

CAN I PUT MY MEMBERSHIP ON PAUSE OR HOLD FOR A COUPLE MONTHS?

 

I am sorry, but our agreement with our provider is: Until you return the equipment, you will be billed for your monthly membership fee.  You may cancel at any time, by returning the equipment in good working condition.  If you cancel and want to re-subscribe to our plan, you will be charged a complete setup fee again.

 

WHAT HAPPENS IF I CAN NOT PAY FOR MY NEXT MONTH OR MY CREDIT OR DEBIT CARD IS DECLINED?

 

Your membership fee will be charged automatically each month based on the date you purchased the membership.  If it is declined, we will try again the next day, if declined again, we will have to suspend your membership.  You will have up to 10 days to bring your membership current.  After that you will have to pay a $100 reconnect fee or return the equipment to end your membership.

 

Any other questions, please contact us on our Contact Us page